Don't Delay Call Today 0161 762 4949

or text 4949 to 88802

(standard network rates apply)

Tel: 0161 762 4949
Email: info@recoveryassist.co.uk

Recovery Assist Compensation Specialists
Dusty Miller House
87 Crostons Road
Bury 
BL8 1AL

 

 

Complaints Policy - What you need to know 

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about our charges(legal costs), please contact Margaret Crausby on 0161 762 4949 or by email margaret@recoveryassist.co.uk or by post to our office at Dusty Miller House 87 Crostons Road Bury BL8 1AL .

We will aim to resolve the complaint to your satisfaction within 8 weeks. If however you are not satisfied with our handling of your complaint, then at the end of our complaints process, you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ enquiries@legalombudsman.org.uk, 0300 555 0333 to consider the complaint. Please note that if your complaint is about a bill you can also apply to Court for assessment of the bill under Part 111 of the Solicitors’  Act 1974.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).Further details are contained in our written Complaints Procedure, a copy of which can be provided to you on request.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Don't Delay Call Today 0161 762 4949

or text 4949 to 88802

(standard network rates apply)
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Testimonials

Michael Lavery

"I found Recovery Assist very helpful with all my case work and keeping me up to date."

Philip Stirzaker

"Thank you Recovery Assist for such a fast and efficient solution to my claim."

Linda Spruce

"Excellent service, the staff were very professional and explained everything to me with regards my claim. I would definitely use Recovery Assist again."

Maria Riches

"Faultless.  Very impressed with the service."

Peter Burchill

"Thanks for all your help in getting my case sorted and arranging physio for me.  The claim was handled professionally and in a timely manner."

Margaret Povey

"I would like to thank Recovery Assist very much for the fantastic service you have provided for me and the final outcome.  I will be recommending you to my family and friends."

David Anglin

"The staff at Recovery Assist were always very prompt in answering calls and providing me with information which I needed."

Paul Curtis

"Thank you for making the whole process so straightforward and hassle-free."

Brian Flanagan

"I’ll take this opportunity to thank yourself and your staff for the support and help you have provided during this period.  All queries were dealt with in a friendly and efficient manner and made this, my first accident in 50 years of driving, much easier to deal with.  Much appreciated."

Miss L. H

"At first I was wary of using a service that I found on the internet but the quality of the service was outstanding.  I cannot emphasise enough that every aspect of the service was excellent from the politeness of anyone answering the phones to the quality of service from the staff members.  Many thanks.  Highly recommended company."

Debra Gillibrand

"Recovery Assist has been great all the way through.  If my case and the way it was handled are anything to go by then they will do very well."

Stuart Forster

"Outstanding work and Aidan has been amazing.  I have other work being dealt with by him and I would not hesitate to use Recovery Assist again."

Lynne Woodward

"The service you provided was very professional; I cannot fault it in anyway at all. I think your staff are a credit to you. Would definitely recommend your services. "

Gary Wignall

"Recovery Assist made everything so simple after my traumatic experience.  You can trust their service 100%!"

Graham Hornsey

"I was very happy with the excellent service I received. The staff were always very helpful and kept me well informed of the progress of my claim.  Thank you."

Dawn Gallagher

"I would like to thank Recovery Assist for their service.  It’s been a pleasure meeting the staff and their service was top notch; I was very pleased with the outcome of all their hard work and what has done for me.  Thank you lots."

Mr R.C

"Recovery Assist has been fantastic and I am extremely satisfied with the services I have received. I couldn’t have asked for anything better!  Great work!"

Nick Reed

"Excellent speedy service. Thanks!"