Tel: 0161 762 4949
Email: info@recoveryassist.co.uk

Complaints Policy - What you need to know 

We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received, or about our charges(legal costs), please contact Margaret Crausby on 0161 762 4949 or by email margaret@recoveryassist.co.uk or by post to our office at Dusty Miller House 87 Crostons Road Bury BL8 1AL .

We will aim to resolve the complaint to your satisfaction within 8 weeks. If however you are not satisfied with our handling of your complaint, then at the end of our complaints process, you can ask the Legal Ombudsman at PO Box 6806, Wolverhampton, WV1 9WJ enquiries@legalombudsman.org.uk, 0300 555 0333 to consider the complaint. Please note that if your complaint is about a bill you can also apply to Court for assessment of the bill under Part 111 of the Solicitors’  Act 1974.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).Further details are contained in our written Complaints Procedure, a copy of which can be provided to you on request.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.