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Privacy Policy

Privacy Policy

This privacy policy explains how we collect, process and when we might share your personal data that you share with us directly, through our website or email. For Recovery Assist clients you should read this notice alongside our terms and conditions which provide further information on confidentiality and data privacy.

Data Protection

For Data Protection legislation notification purposes, we are registered as a data controller with the Information Commissioners Office (ICO). Our registration details are as follows:

  • Recovery Assist LLP Number Z1947684

Our nominated Data Protection Officer Is Margaret Crausby who can be contacted at margaret@recoveryassist.co.uk or on 0161 762 4949.

Who we are:-

Recovery Assist LLP is a legal practice, regulated (under SRA number 510847) by the Solicitors Regulation Authority in England and Wales.

As regulated practices, we process personal information in accordance with data protection legislation and in line with obligations imposed on us under Solicitors Regulation Authority (SRA) Standards and Regulations 2019 (STARS)

Personal Information collected by Recovery Assist: –

We collect most of this personal information directly from you – in person, by telephone, text, or email and/or via our website and any apps. However, we may also collect information from:

    • publicly accessible sources, e.g., Companies House, social media sites;
    • a third party with your consent, e.g., your GP surgery.
    • Information provided to us when you communicate with us for any reason, usually in connection with work we are doing for you.
    • Information may be passed to us by third parties in order that we can undertake legal work on your behalf. For example, referrers of work, and medical institutions. In instances where we need to obtain medical records, we will always request your permission.
    • Your IP address, referrer, web pages that you visit and any other data stored in website logs, relating to your visit to our website.
    • Session information stored in cookies that are used to ensure accurate data is extracted from our systems.
    • Under no circumstances will we hold credit card details, expiry date and security codes in our database.
    • In order to improve our service telephone calls may be recorded and/or monitored.
    • As part of our efforts to protect our premises and the data we store, CCTV monitoring takes place at our premises. We store recorded images for a minimum of 30 days.
    • When assessing the validity of any claim made by you or in order to assist in substantiating your claim against the third party, we may review any social media presence either publicly or through invitation through sites such as Facebook or Instagram.

What we do with the personal information collected:-

We process the information you provide primarily for the provision of legal services to you and our use of that information is subject to your instructions, data protection law and our duty of confidentiality.

The following are some examples of how we use the information provided:-

  • To contact you by email, post, or phone where you have provided contact details. We may also keep a record of that correspondence
  • Notify you about changes to our service
  • Improve our products and services, including dealing with claims, legal proceedings, and non-contentious matters under a retainer
  • To seek advice from third parties; such as legal and non-legal experts. For example, barristers, expert witnesses, and other professional advisers, including sometimes advisers appointed by another party to your matter.
  • To provide you with information requested from us relating to our services
  • Conduct our legitimate business interests and those of our clients in connection with the provision of our legal services
  • Ensure good governance, accounting, management, and auditing
  • Pass your details to secure third party service providers, who are under contract to assist us in our provision of legal services
  • To contact you in the course of providing services to our clients
  • Where we have other legitimate reasons, such as to enforce our terms of use, or take other action required or permitted by law or for other safety and security reasons
  • To respond to complaints against us
  • We also process personal data in anonymised form for statistical and/or insurance and/or legal advice purposes.

Who do we share your information with:-

In providing our services, we may provide your personal information to staff in our offices or other third parties, such as:

  • To other suppliers, such as expert witnesses, counsel, counsel’s administrative support or other external agencies such as translations services, IT support service providers (including training providers) that we engage on our/your behalf. When we do so, they are required to act in accordance with our instructions and keep your personal information secure with an adequate level of protection
  • To courts, tribunals and other government bodies and relevant regulators (SRA, Law Society and the ICO) in connection with matters relating to provision of our services
  • To fraud prevention agencies
  • To professional indemnity insurers, brokers, auditors, and other professional advisers
  • To our clients in connection with the provision of our services
  • To other third parties when required by law or other regulatory authority, where we are under a duty to do so to comply with legal or professional obligations (for example to comply with anti-money laundering obligations and counter terrorism measures)
  • To enforce or protect our rights, property or the safety of our partners, staff and clients. (This includes exchanging information with other companies and organisations for the purposes of fraud prevention and detection and credit risk reduction)
  • To other parties in legal proceedings, including solicitors acting on the other side of a case or transaction
  • To costs draftsmen

We understand the importance of your privacy, so you can be assured that we will not share your information with any third parties for marketing purposes. 

How long do we keep your personal information

Your personal information will be retained in computer and paper files, only for as long as necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us.

How do we protect your personal data?

We recognise that your information is valuable and we take all reasonable measures to protect it whilst it is in our care.

All information we collect is subject to our internal data protection policies. Our partners and staff are trained in data protection principles.

We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We review our security arrangements and delete old data regularly.

Information may be held at our offices, or on backup servers maintained by our IT Team. Alternatively, it may be held by third parties noted above. In rare situations these third parties may be based outside the European Economic Area (EEA). Territories outside the EEA countries generally do not have the same data protection laws as the UK and EEA. We will, however, take reasonable steps to ensure the transfer complies with data protection law and all personal information will be secure.

How you can access the information we hold about you?

You have the right to request details of personal information which we hold about you.

If you would like a copy of your personal information, please write to Margaret Crausby at Recovery Assist LLP, Dusty Miller House, 87 Crostons Road, Bury, BL8 1AL. 

What are your rights under GDPR?

Under the terms of the data protection legislation, you have the following rights:-:

4.1 the right to be informed;
4.2 the right of access;
4.3 the right to rectification
4.4 the right to erasure
4.5 the right to restrict processing
4.6 the right to data portability
4.7 the right to object
4.8 rights in relation to automated decision making and profiling

Individuals wishing to invoke any of their above rights should contact Margaret Crausby, the Data Protection Officer. Recovery Assist LLP will make sure they comply with your request with the relevant time period allowed by law, whilst not contravening any other Regulatory body under which they operate.

If you are dissatisfied with our response to your invoking any of your rights under the Data Protection Act 2018, then you have a right to complain to the Information Commissioner’s Office, whose details are set out below.

Contact details:

Visit: ico.org.uk/make-a-complaint and select Your Personal Information Concerns
Call: 0303 123 1113.
Chat: https://ico.org.uk/global/contact-us/live-chat
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Cookies:-

Some of the cookies that are used on our website are provided by third parties (such as Google). You may refuse to accept cookies. You can check how to do that on your device by referring to your operating system help pages. More help can be  www.allaboutcookies.org

Links to other websites:-

Our website may, from time to time, contain links to and from the websites of our clients and affiliates. If you follow a link to any of these websites, this privacy notice will not apply. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these external sites.

Contact us about data privacy

We welcome your views about our website and our privacy policy. If you have any queries or comments, or if any of the information that you have provided to Recovery Assist changes, please contact us.

Your consent

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page. Continued use of our service will signify that you agree to all changes.